Frequently Asked Questions (FAQ)
When will I receive my order?
Orders are processed within 1 to 3 business days (Monday to Friday). Please note that orders are not processed on weekends or holidays.
Once your order is processed, delivery takes 5 to 12 business days to your address.
What should I do if my order is delayed?
If your order has not arrived by the expected date, please contact us with your order number so we can help resolve the issue.
Why is my tracking number not showing any information?
Tracking information will be available once the package is handled by the carrier. However, there may be a slight delay in updating tracking data. We recommend checking again after a few hours.
How can I exchange or return my order?
To return an item:
- Contact our customer service at contact@glovera.com.au
- Please include your name, order number (found in the confirmation email), and the reason for the return.
- We will then provide you with the return address and instructions.
Are there shipping costs?
Free shipping for all orders in Australia.
How much does a return cost?
Return shipping is at your expense. The price depends on the carrier you choose. Check the carrier's website for details.
How can I cancel or change an order?
To cancel or change an order, contact us as soon as possible at contact@glovera.com.au.
Please note that after 24 hours your order may have been shipped and can no longer be changed.
I haven't received my order confirmation. What do I do?
This can happen. If you have not received your confirmation email, please contact us at contact@glovera.com.au with your full name and email address. We will help you as soon as possible.
Contact:
Shop Name: GLOVERA
Business Address : 19 Maldwyn Ave, Bolton BL3 3QP, United Kingdom
Phone: +61480008346
Email: contact@glovera.com.au
Customer service hours: Monday to Friday: 8:00 am to 5:00 pm (GMT+10:00)
We strive to respond to all emails and inquiries within 1–2 days.