Refund policy

At GLOVERA, your satisfaction is our top priority. We strive to make your shopping experience hassle-free and enjoyable. If for any reason you are not completely satisfied with your purchase, we offer a simple return or exchange process.

Cancellation and Change of Order

If you wish to cancel or change an order, please contact us as soon as possible by email at contact@glovera.com.au with your order number. You can make changes within 2 hours of placing your order.

If you cancel your order within this time frame, we will issue a full refund within 7 business days.

Returns and Exchanges

  • 30-day return policy: You have 30 days from the day you receive your order to return or exchange items.
  • We accept returns of both defective and non-defective items.
  • Exchanges are welcome.
  • No restocking fees.
  • Items must be new, unused, unopened, and in their original packaging.
  • The applicable currency for this policy is AUD (Australian Dollar).

To initiate a return, please send an email to contact@glovera.com.au for instructions.

Hygiene & Intimate Products Return Policy

For health, hygiene, and safety reasons, certain products cannot be returned or exchanged once they have been delivered.

This policy applies to, but is not limited to:

  • Beauty and cosmetic products
  • Skincare and personal care products
  • Bras and lingerie
  • Underwear and intimate apparel
  • Bikinis and swimwear
  • Swim trunks and bathing suits
  • Other hygiene-sensitive items

To ensure the highest standards of hygiene and customer safety, these products are non-returnable and non-refundable unless they are received in a damaged, defective, or incorrect condition.

We kindly ask customers to carefully review product descriptions, sizing information, and specifications before completing their purchase.

If you receive an item that is damaged, faulty, or not the product you ordered, please contact our customer support team within 14 days of delivery, and we will be happy to assist you.

Thank you for your understanding and cooperation in helping us maintain the highest hygiene standards for all our customers.

Refund procedure 

  • Processing time: Refunds are typically processed within 7 business days after we have received and inspected your returned items.
  • Refund Method: The refund will be issued to the original payment method. If you would like a different payment method, please contact us directly.

If you have not received your refund within the expected timeframe, please contact us at contact@glovera.com.au.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us and provide your order number, a description of the issue, and clear photos or videos showing the problem.

Once we review the claim, we will determine the most appropriate solution.

First occurrence: We will send a replacement product at no additional cost. The replacement will be the same product whenever available.

If a replacement is unavailable, cannot be provided within a reasonable time, or another remedy is required under applicable consumer protection laws: We may offer a partial or full refund, depending on the circumstances.

Refusal of Offered Resolution: Where a replacement product or partial refund has been offered and the customer chooses not to accept the proposed resolution, we reserve the right to require the return of the item before processing a full refund. Any full refund will be subject to receipt and inspection of the returned item and compliance with applicable consumer protection laws.

We are committed to resolving all claims fairly and providing an appropriate solution based on the nature of the issue and the evidence provided.

Lost or Undelivered Packages

If a package is lost or cannot be delivered, we will investigate the case with the shipping carrier.

First occurrence: We will send a replacement product at no additional cost. The replacement will be the same product whenever available.

Second occurrence (if the replacement shipment is also lost or cannot be delivered): We will issue a full refund of the purchase price.

We are committed to working with the shipping carrier to ensure a fair and satisfactory resolution.

Return Method and Fees

Returns must be sent by post.

The customer is responsible for the return label. Please ensure you generate and obtain your own return label.

Return costs: Return costs are covered by the customer.

Delivery Address Confirmation

It is important to check that the delivery address entered is correct. If an error is detected, please contact us immediately at contact@glovera.com.au to request a correction.

Please note: We cannot be held responsible for incorrect addresses provided by the customer or undeliverable packages due to incorrect or unavailable addresses. If a package is returned to us, you can choose between a refund or a reshipment.

Contact:

Shop Name: GLOVERA

Business Address : 19 Maldwyn Ave, Bolton BL3 3QP, United Kingdom

Call us: +44 7458 114722

Email: contact@glovera.com.au

Customer service hours: Monday to Friday: 8:00 am to 5:00 pm (GMT+10:00)

We strive to respond to all emails and inquiries within 1–2 days.