Refund policy

At GLOVERA, your satisfaction is our top priority. We strive to make your shopping experience hassle-free and enjoyable. If for any reason you are not completely satisfied with your purchase, we offer a simple return or exchange process.

Cancellation and Change of Order

If you wish to cancel or change an order, please contact us as soon as possible by email at contact@glovera.com.au with your order number. You can make changes within 2 hours of placing your order.

If you cancel your order within this time frame, we will issue a full refund within 7 business days.

Returns and Exchanges

  • 30-day return policy: You have 30 days from the day you receive your order to return or exchange items.
  • We accept returns of both defective and non-defective items.
  • Exchanges are welcome.
  • No restocking fees.
  • Items must be new, unused, unopened, and in their original packaging.
  • The applicable currency for this policy is AUD (Australian Dollar).

To initiate a return, please send an email to contact@glovera.com.au for instructions.

Refund Policy

  • Processing time: Refunds are typically processed within 7 business days after we have received and inspected your returned items.
  • Refund Method: The refund will be issued to the original payment method. If you would like a different payment method, please contact us directly.

If you have not received your refund within the expected timeframe, please contact us at contact@glovera.com.au.

Replacement of Defective or Incorrect Item

If you have received an incorrect or defective item, we apologize for the inconvenience. Please contact us at contact@glovera.com.au and include the following information:

  • Your order number
  • Description of the problem
  • Images or videos as attachments

Return Method and Fees

Returns must be sent by post.

The customer is responsible for the return label. Please ensure you generate and obtain your own return label.

Return costs: Return costs are covered by the customer.

Delivery Address Confirmation

It is important to check that the delivery address entered is correct. If an error is detected, please contact us immediately at contact@glovera.com.au to request a correction.

Please note: We cannot be held responsible for incorrect addresses provided by the customer or undeliverable packages due to incorrect or unavailable addresses. If a package is returned to us, you can choose between a refund or a reshipment.

Contact:

Shop Name: GLOVERA

Business Address : 19 Maldwyn Ave, Bolton BL3 3QP, United Kingdom

Call us: +44 7458 114722

Email: contact@glovera.com.au

Customer service hours: Monday to Friday: 8:00 am to 5:00 pm (GMT+10:00)

We strive to respond to all emails and inquiries within 1–2 days.